Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Use this contact form to request the order cancellation: Contact form
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
You can do it by sending a message on Contact Us page.
Returns
As a PlushStore.com customer, you have the right to return the goods within 30 days of receiving them. Goods intended for return may not be used, or washed and must be packed in the original packaging.
If you wish to return a product, please send it to our warehouse at the address below. Please also include your order number in the package, which will help us identify the package.
If the product you received is different from the one you ordered, you are entitled to a free return of the goods.
You will then receive a return shipping bill from us.
In order to request a product return, please send us a message by using our contact form – please use the subject – Product return