Shipping times: 

Location *Estimated Shipping Time
United States 5-10 Business days – Delivered by USPS
Europe 5-12 Business days
FR – Laposte FR
IT – Poste IT
DE – DHL eCommerce
ES – Correos ES
BE – Bepost BE
UA – Ukrposhta UA
NL – PostNL
CZ – Postaonline CZ
SE – Postnord SE
NO – Posten NO
CH – Post CH
DK – Postnord DKIE – Anpost IE
United Kingdom 5-10 Business days – Delivered by Royal Mail
Canada 5-15 Business days – Delivered by Canada Post / NZ Post
Australia, New Zealand 5-12 Business days – Delivered by Aus Post
Central & South America 20-45 Business days

Please allow additional 3-5 days during the Christmas season.
Processing times:

    • Plushies –  3 business days
    • Custom-made plushies: 3-5 business days (contact us at [email protected])
    • Backpacks – 4 business days

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.